High Tech

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"Agile delivers solutions to help manufacturers and their suppliers collaborate on their products to reduce costs and speed new product introductions. WebEx provides an important component of the solution by enabling all parties across the globe to collaborate in real-time on proposed product changes."

Gregory G. Schott, Senior Vice President, Marketing

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“We will be using WebEx to reach out to prospects with things like webinars and presentations, to close sales with demos, to share our ongoing value to customers by sharing industry knowledge and business information with them, and for technical support to rapidly service our products.”

Mark Grimse, Director of IT, All Covered


"WebEx is a market leader in Web-based interactive communications services, and its pre-built portlets will help BEA WebLogic Portal customers increase employee productivity and efficiency, and differentiate their products and services to customers."

Pat O Haren, Sr Director, Product Marketing BEA Systems

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"The number one reason we chose WebEx Services was simplicity. After about five minutes worth of training, our people are ready to use it. There's no software installation for our customers. The one time WebEx plug-in is a very small footprint creating a simple technology for customer use."

Tom Thomas, Manager of Customer Support at Cognos


"Our customers are managing complex manufacturing processes and WebEx's interactive Web meeting services will improve communications and increase efficiency through the planning cycle and supply chain. WebEx's interactive communications abilities complement Covisint's existing suite of collaborative product development tools and can be leveraged throughout the company's product suites for procurement, supply chain management and quality."

Bob Matulk, Director of Collaboration, Covisint


"WebEx Event Center is a great marketing tool. It is a cost-effective means to generate leads, and it has been well-received by our customers and prospects. Our online seminars have been very successful."

Judi Tracy, Online Event Manager, Documentum

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"We find WebEx to be an excellent tool to deliver training to remote learners. No time is lost due to travel-for either the instructor or learners! WebEx is perfect for on-line meetings, too. Before selecting WebEx, we evaluated several competitive offerings. If your organization is looking for an easy-to-use Web meeting solution, we highly recommend WebEx."

Kit Elert, Director of Training, Elert & Associates

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“The ability to see what is happening on the end user’s machine with WebEx is quite powerful. The customers ask for WebEx because they get back to productive use faster. We are cutting the time to resolve their issues by half or better. Just in one 20 Support Rep call center, we are saving well over 100 hours per month in call time.”

Harry Coit, Director of Technical Support


"Our organization is spread out over the continent. WebEx has proven to be an effective service enabling collaboration with existing and potential customers. Our message is reaching a larger audience with a smaller investment in time and dollars."

Ron Scott, Sales Consultant, FullScope


"Since our products incorporate the latest Web technology, we offer clients the ability to leverage the many benefits of the Web within the HR and training areas. Using the Web as part of the sales process for product demonstrations not only makes strong business sense, but it also reinforces the fact that we have made the Web an essential part of our own business. In addition to demonstrating our software, WebEx lets us troubleshoot customer problems and train our staff through the browser. Web-based meetings, training and seminars save us thousands of dollars a month and are now a key element in our communications strategy."

Ruth Ladner, Chief Operating Officer, Genesys


"WebEx is a wonderful productivity tool! We can make first level sales calls without taking all the time to travel to and from client sites. Eliminating just one or two all-day sales trips covers the entire monthly cost for the service-and as we expand WebEx usage the potential return on investment is incredible. WebEx's Record and Playback feature let's us record our meeting interactions for later reference, training or demos. Plus, our customers using both the Mac and PC really appreciate us being able to solve their problems quickly. It's obvious to me that this is way business should be done."

Al Moulton, President, Graphisoft U.S., Inc.

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"As an outsourcing company our whole ethos is built around the trust placed in us to handle IT for other businesses, by the same token we place our trust in WebEx to provide a reliable service. For our customers, our investment in technology is a crucial yardstick for our own business."

Anthony Fryer, Technical Support Manager


"With an extensive internationally installed customer base, reaction times can be critical. WebEx Support Center enables us to offer the kind of support our customers have come to expect, thereby adding value to the products we supply and distinguishing us from our competition."

Sean Herring, Sales and Marketing Manager

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"The Support Center solution improves our customer satisfaction because we can get in and fix things rapidly. We can be more responsive to our customers and we don't have to rely on their presence to ensure our solutions are performing the way they're supposed to."

Eric Sanabia, Manager of Integration, InfoGenesis


"Integrating WebEx Support Center into our offerings was a natural progression in our dedication to provide solutions for call centers to be more effective and efficient. The service is already in use with several of our top customers and the initial response has been tremendous. Support Center's ability to allow agents to see what a customer is seeing on their desktop is a significant value-add for agents using InstantService when they need to take a support chat to that next level."

Mike Lande, CEO, InstantService

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“Recently WebEx enabled us to close a sale which would have been impossible without our web seminars."

Barbara Snowball, Business Development Manager

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"WebEx is very easy to use, and we find that around 80% of our employees are confident with the service after just half an hour of training."

Arne Klein, Product Manager, Intershop

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"Usage of Support Center increased rapidly during 2002. Monthly usage increased from 300 sessions per month at the start of the year, to 1200 sessions per month by year end. The decision to implement WebEX Support Center has proved to be well founded. The results speak for themselves. At today's run rate of 1200 WebEx sessions per month, this translates to an annual savings of nearly $600,000 and an ROI in excess of 700%!"

Jeff Quast, Quality Programs Manager, Lawson

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"WebEx enables LTUG to reach a broad audience that can interact in a rich environment. It enables us to facilitate frequent events and meets the needs of all of our participants, who are naturally busy people. The fl exibility and accessibility of WebEx from the desktop means that they are able to fi t LTUG sessions into their hectic schedule."

Anne Bartlett-Bragg, executive director, LTUG


"We have used WebEx in over 80% of our end user sales situations. We are convinced that it will become as important a selling tool for your organization as it is for us."

Robert A. Cramer, President, LiveVault


"Conservatively, WebEx will add about 2 additional closed sales per month amounting to $168,000 in incremental annual revenue and a less than 2.5 month complete ROI. Our original value proposition for purchasing WebEx was based on the need to provide better technical support—and we have—but, clearly, there have been other benefits realized right out of the gates."

Des O'Kelly VP, Sales Lone Wolf Software


"WebEx has increased the overall productivity of our Technical Support and Field Engineering staffs. With Access Anywhere the Technical Support staff has been able to increase the 'first call closure rate' by 40-50%. In addition, it has helped to reduce the travel time and cost of all the groups using WebEx, and has resulted in increased customer satisfaction. Our customers love WebEx."

Craig Chanoff, Sr. Manager, Manugistics

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"We’ve used WebEx applications in a number of different scenarios and had great results every time. We had one meeting where every student and both of the instructors were off-campus and connected through WebEx. The students were clustered in small groups at 12 different ports and we were able to hold a class as if we were actually in a classroom."

Brenda Beatty, senior lecturer, Faculty of Education, Monash University


"WebEx completely changed the way we do business. Originally customers bought our software, installed and operated it using in-house IT equipment and personnel. The typical installation and training period was 4 to 6 weeks. Today we offer our software as a turnkey outsourced product, utilizing WebEx as the conduit to allow training and support globally. The primary beneficiary of this is our customers. We reduced the man-hours required for the initial installation and training process by 75%. WebEx is fantastic and seamless."

Doug Deitel, President/CEO, Morphis, Inc.


"My experience with WebEx Training was excellent--my trainer is by far the best one I have ever worked with! I have been stopped numerous times by people thanking me for the informative sessions, to tell me how much they learned, and to say how they wished all training sessions were so well executed and engaging! Everyone I've dealt with at WebEx has been top-notch."

Vijay Tummula, Director, Product Marketing, NDCHealth


"I had never heard of WebEx until May of this year, and now consider this to be absolutely essential technology for the OutlookSoft sales force. It compresses sales cycles, saves time and money, and dramatically increases the productivity of our reps. Not using it would be a huge step backwards."

Eric A. Montgomery, VP, Sales


"WebEx is the best online meeting solution available. We have been able to manage our company on a global scale without the extraordinary cost of travel, enabling us to collaborate with our business offices in the UK, Australia and New Zealand. With WebEx, our sales expenses have been reduced by nearly 50% and our clients love it because they no longer have to leave the office to work with us. In addition, we have increased productivity--reflected by our ability to execute at a much faster pace--which more than justifies our investment. Simply put, we could not do business without WebEx. I really don't understand how any organization that sells anything can do without it."

Carol Andersen, CEO, Prism

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"Participating schools required a solution that was readily available and did not require signifi cant investment in IT infrastructure. WebEx provided the ideal solution based on our key criteria."

Paul Bray, REA National Project Manager.

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"Not long after we began using WebEx, a multinational recruitment agency based in Montreal displayed an interest in our technology. After one demonstration using WebEx, we’d managed to secure their interest and they became a client not long after. I knew then that WebEx was going to be a fantastic return on investment for us."

Neil Bolton, CEO, Recruitment Systems

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"WebEx has enabled us to make more educated decisions. We are able to increase the number of customers that we meet with and get feedback from online, thus identifying genuine sales leads. This gives us a way to qualify who we want to spend the money to visit face-to-face and help our customers determine if they want to think about our products seriously."

Tom Mitchell, Director of Marketing Support, The SSI Group

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“Using WebEx to record our training modules for online viewing, along with avoiding closing the call center for a day whenever we needed to train, saved us $90,000 in the first year.”

Steve Thiessen, IS Projects Manager, Sage Software

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"WebEx Training Center provides the capabilities we needed to transform existing content into highly interactive and involved online training programs. Our staff was able to discuss the most detailed technical aspects like they were in face-to-face communication."

Joachim Raber, Technical Support Manager, SPECTRO


"Product demonstration is a key part of the sales process. WebEx allows us to demonstrate the full capabilities of our software to every prospective client, wherever they are in the world. Being able to provide this sort of service gives us a competitive advantage in the market place."

Philippe Franck, Staff&Line

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"Simply stated, WebEx allows us to present our solutions for corporate meeting management in the most efficient, effective means possible. More than half of our sales are made without a live presentation, 80% of our product training is conducted via WebEx. In 2003, we saved more than $852,000 worth of time and travel expenses by presenting via WebEx. We use it for all business critical functions."

Mark Phillips, Vice President-Strategy, StarCite, Inc.


"With WebEx's powerful integration capabilities, we seamlessly combined WebEx Support Center service and Talisma Chat, creating a more comprehensive Web-based remote support solution. We are now able to deliver a feature-rich and interactive call center support service that enables our customers to substantially reduce their support costs while providing superior service to their clients. Our alliance with WebEx strengthens Talisma's reputation for providing unmatched customer support solutions to enterprises."

Mike McClure, Vice President of Marketing, Talisma


"WebEx has allowed us to touch more customers instantly with fewer resources," says Ignacio. "We've reduced travel costs significantly. We can do much more in less time. We've been especially gratified to hear from our customers who also appreciate this 'no hassle' approach - they can get what they need very efficiently without ever having to leave the comfort of their offices."

Art Ignacio, Director of Educational Operations, think3

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"WebEx has saved us thousands of dollars a month in travel expenses while providing more training programs with less resources.In fact, WebEx allows us to offer more on-going training to employees with the record and playback functions for training anytime. WebEx has increased the productivity of our entire training program and has become a critical part of our employee and customer communications."
Karen Bingham, VP, e-Business, Toshiba CSG

"WebEx had the flexibility to work with us to apply a patch, allowing users to start a meeting with a single click from Lotus Notes, and to schedule a meeting directly from your email address book."

Oscar Könders, General Manager, Toshiba Computer Systems Marketing

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"WebEx replaced our old sales model. Our new WebEx-based sales model immediately resulted in a higher first-call close rate and a 50% increase in new TRAMS sales."

Ken Jonker, Vice President of Business Relations


"We recently demonstrated 2 product lines to over sixty different reviewers in 6 different WebEx sessions (worldwide) in support of a global sale. The sessions were completed from the US within 15 days. This saved approximately $20K in travel alone."

Lou Iuppa, VP Business Development, XYEnterprise, Inc.

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"Instead of traveling for a face-to-face training, one of our trainers conducted the session via WebEx from our office in Fredrikstad, South East of Oslo. We saved in costs, and our trainer was spared seven hours of travel and one overnight stay in a hotel. People unfamiliar with Norwegian geography might not initially appreciate the advantage of not having to travel every time to conduct a training session, but the time, cost and stress savings are considerable."

Harald A. Hanssen, Service Manager, Visma Unique
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