Measuring the True Business Benefits of Web Collaboration Frost & Sullivan Web collaboration is becoming an imperative in reaching the fundamental goal of improving productivity while lowering costs by offering anytime anywhere communications that impacts the bottom line and improves profitability. Complete the form below
17 pages
Online Events
Unearthing the True Value of Web Seminars Wainhouse Research Wainhouse Research conducted an independent survey of WebEx Event Center customers to find out what applications customers are using web seminars for and the results they are achieving. Complete the form below
13 pages
Interactive Selling
Leveraging Web Collaboration to Improve Your Sales Process Collaborative Strategies This whitepaper discusses how a sales organization can benefit from web conferencing by improving its ability to collaborate with customers, support team-selling, penetrate new markets and manage the sales process.
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7 pages
Remote Support (Select white paper(s) and complete the form below)
Taking Remote Support to the Next Level
ServiceXRG
Based on a survey conducted by ServiceXRG, this paper explores the use and effectiveness of remote support technology across all industry sectors and how companies can take remote support to the next level to significantly improve the support transaction process, reduce service delivery costs and increase solution effectiveness.
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17 pages
Show, Don’t Tell: Remote Support Best Practices and Benefits DB Kay & Associates
An overview of the new breed of remote support being adopted by call centers and help desks. DB Kay & Associates share their findings from the recent industry survey - "Show, Don't Tell: Remote Support Best Practices and Benefits". The report highlights how remote support solutions can deliver an ROI in excess of 700%.
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17 pages
2005 Trends and Directions in Web Based Support
SupportIndustry.com
More and more service organizations are adopting customer interaction platforms in an effort to bring together multichannel contact capabilities,
targeted knowledgebases and links to other content, analytical engines, and other service technologies using web-based support.
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9 pages
Delivering The On-Site Experience Remotely Best Practices for Delivering Remote Support from IT Help Desks
DB Kay & Associates
Based on market research performed in late 2004 and 2005, this white paper summarizes the new generation of remote support best practices, illustrating the benefits and suggesting considerations for selecting the remote access solution that will be most effective for your enterprise.
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16 pages
ROI Measurements for Remote Support
Nucleus Research
Read how using WebEx Support Center can improve customer service and end-user support by delivering positive ROI through direct cost savings and other benefits including increased productivity, system availability and customer satisfaction.
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8 pages
Virtual Support NetworksTen Tips for Delivering Managed Services to On-Site Systems
DB Kay & Associates
By following the best practices outlined in this paper after considering the requirements outlined, experience significant ROI and increased customer satisfaction and loyalty.
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15 pages
Online Training (Select white paper(s) and complete the form below)
Impacting Business with Online Training: Case Studies on the Next Generation of E-learning
Bersin & Associates
Read how eight different companies have leveraged their investment in technology and e-learning to add value and support to business initiatives and strategy.
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19 pages
Best Practices in Online Customer Training: How to build a profitable customer training business
Bersin & Associates
Learn how to build a profitable online customer training business by employing the latest best practices in online training.
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31 pages
Rapid Knowledge Transfer in Changing Times: How the Pharmaceutical Sector Solves Communication Challenges with Virtual Classroom Solutions
Larstan Business Reports
How the pharmaceutical sector solves communication challenges with online and virtual classroom solutions.
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4 pages
The End of Business as Usual The Internet as a Means for Rapid Product Rollout in Financial Services
Larstan Business Reports
This report explains how financial companies are using the Internet to rollout new products more rapidly and how web conferencing can help meet federal requirements under Sarbanes-Oxley.
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4 pages
Optimizing the Training Back Office to Focus on Business Performance
IDC
Training back-office operations comprise the administrative systems and processes that support organizational development and include learning technology management, enrollment management, fulfillment and logistics, reporting, and vendor management. Within this study, IDC examines how the training back office is run at large enterprises.
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13 pages
Report on Trends in Organizational Practices of Synchronous e-Learning
The E-Learning Guild
More and more organizations are offering synchronous e-Learning events and programs to their employees, customers, vendors, and partners. This research report is based on a recent survey showing that it has reached a significant point of market adoption and product maturity.
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Intro to WebEx
White Papers
