Customer Case Studies

"We've been using WebEx for years in all of our locations. We average 4,000 meetings per month, which is approximately 200 meetings per day. Many of those meetings would have required travel. WebEx goes through firewalls, has SSL security and lots of useful features. WebEx has become the defacto standard and has increased our productivity."

Rich Nielsen, Sr. IT Engineer, Agilent Technologies

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"The number one reason we chose WebEx Services was simplicity. After about five minutes worth of training, our people are ready to use it. There's no software installation for our customers. The one time WebEx plug-in is a very small footprint creating a simple technology for customer use."

Tom Thomas, Manager of Customer Support at Cognos

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“WebEx has become a mission-critical part of our business communications; we’ve held more than one million meeting minutes in the last six months alone. We started using WebEx Meeting Center a few years ago and we are now expanding across the organization with WebEx Enterprise Edition. We anticipate that WebEx Enterprise Edition will continue to have a significant impact on both travel costs and employee productivity.”

Tom Schunk, Emerson

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"Usage of Support Center increased rapidly during 2002. Monthly usage increased from 300 sessions per month at the start of the year, to 1200 sessions per month by year end. The decision to implement WebEX Support Center has proved to be well founded. The results speak for themselves. At today's run rate of 1200 WebEx sessions per month, this translates to an annual savings of nearly $600,000 and an ROI in excess of 700%!"

Jeff Quast, Quality Programs Manager, Lawson
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