Melbourne, 13 August 2007 —Electrical appliance Buying Group, Retravision, has begun to trial web conferencing and collaboration services from WebEx to hold interactive online meetings across Australia and New Zealand. Retravision’s widely dispersed IT team of 50 people is the initial user of WebEx Meeting Center. The IT department is trying to overcome the challenge of sharing knowledge and having regular meaningful communication between geographically dispersed offices.

Retravision has six people in each Australian state and territory, and two people in New Zealand looking after the IT needs of stores in their respective regions. Angela Averte, National IT Manager, Retravision, said “It was difficult to function as a cohesive team when we’re so spread out. We used to hold regular teleconferences but they didn’t allow us to actually work or collaborate together. People would struggle to remain focused with just a boring telephone in the middle of the table.”

“Now we meet monthly on WebEx. Our productivity has improved because we can work on documents in real time, share ideas and get things done in the sessions. It’s about collaborating with all of the team members to improve IT processes and ultimately increase Retravision’s efficiency as a business. As an on-demand web conferencing solution, WebEx doesn’t require us to invest in costly hardware set-ups which is an added bonus,” said Angela.

Based on the success of the trials, Retravision can see WebEx becoming part of the company’s overall infrastructure and business processes in the future.

“Our longer term plans are to continue using Meeting Center to connect our corporate offices with store outlets. We also plan on introducing WebEx Training Center so that we can remotely train staff within our stores how to use point of sale (POS) systems. We have more than 450 stores across the ANZ region, many of them in regional areas. The staff at each store are not necessarily tech savvy so we required a service that was intuitive and provides ease of use. There’s potentially over 4,000 people to provide online training and technical support for at our stores, but we’re confident WebEx can help us achieve our objectives.”

“Our goal is to train end users without having to send an IT person out to individual locations, or arrange a group training session. Ultimately, we’ll be able to reduce travel costs and free up resources to focus on maintaining and improving our IT systems,” Angela said.

Kevin Mackin, regional director for WebEx Australia and Asia said, “Retravision is a good example of how web conferencing can benefit retailers with staff located in dispersed shopfronts and offices. Retravision is defining itself as an innovative retail organisation, linking its store outlets and corporate offices in real-time to make its business run more efficiently.”

About Retravision
From those humble beginnings in 1961, Retravision has grown to over 450 stores in Australia, and New Zealand. Many stores are based in towns across the country and support the local communities in diverse areas such as Thursday Island, Derby and the North and South Islands of New Zealand.

Retravision stores are each privately owned. It is the entrepreneurial spirit of the owner-operator, backed up by professional management at State and National level that is the key to the success of Retravision.

Retravision prides itself on the knowledge and service offered by dedicated and well trained staff in each of it’s stores. With the increasing complexity and range of electrical products available, the consumer seeks advice and Retravision is there to provide it. While our advertising refers to “More than just the best price” our Company Charter is called “Going the Extra Mile”. To our customers this means:

• Going the Extra Mile to understand and meet their needs
• Going the Extra Mile to be helpful
• Going the Extra Mile to be knowledgeable
• Going the Extra Mile to offer the best brands and the latest technology
• This means Going the Extra Mile to offer value. This is more than just the best price. We aim to exceed the best in ALL aspects of the transaction, the advice we give, the service and the smile.

About WebEx Communications, Inc.
WebEx is now part of Cisco. With 2.2 million registered users, WebEx is the global leader in on-demand applications for collaborative business on the web. These applications enhance high-touch business processes, such as sales and training, with efficient web-touch interactions. As an on-demand provider, WebEx is able to facilitate both internal and external collaboration. WebEx delivers its range of applications over the WebEx MediaTone Network, a global network specifically designed for the secure delivery of on-demand applications. WebEx is based in Santa Clara, California and has regional headquarters in Europe, Asia and Australia

WebEx and MediaTone are trademarks and/or registered trademarks of WebEx Communications, Inc.