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Streamline your unattended support process with Support Center-Remote Access and replace disparate dial-up network, VPN, and peer-to-peer remote access tools with an easy-to-use, web based solution. Sign up for a 14-day free trial or buy it online. |
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Create a global, reliable, easy to use, high performance, and highly available remote access network with WebEx Support Center-Remote Access. Troubleshoot and maintain remote equipment without requiring customer presence.
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Deliver 24x7, premium support |
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Remotely support thousands of PCs, servers, POS devices, and more, 24x7, regardless of location. Centralized administration lets you instantly access mission critical systems no matter what their location.
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Reduce costs |
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Create distributed remote access networks without investing in costly VPN hardware or dial-up modem banks. Troubleshoot and maintain remote systems without traveling on site.
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Improve customer satisfaction |
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Troubleshoot remote systems more rapidly and effectively, eliminating travel delays. Proactively manage customer hardware and software and eliminate scheduled maintenance delays.
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Boost productivity |
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Ensure minimum downtime of business critical applications by quickly diagnosing and resolving issues without requiring an end-user presence. Transfer files and reboot as needed to rapidly resolve problems.
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Practically everything your support team performs on-site can now be done from any Web browser with Remote Access, without any complex installations or high up-front investments in hardware or software. Systems on the Remote Access network can be securely accessed from any web browser, anywhere—even through most firewalls. The customer doesn't even need to be there. From transferring log files to remotely controlling a desktop application, you can keep systems up and running and confidently establish SLAs above and beyond what your competitor's can offer.
Get a competitive advantage as Support Center-Remote Access enables you to instantly access mission critical systems at customers’ sites. Proactively manage the machines to ensure smooth upgrades and minimum downtime.
Support Center-Remote Access security needs with multiple levels of security and granular access controls to ensure only the authorized personnel accesses the permitted PCs. Remote Access sessions can be logged and recorded to for compliance and security purposes.
Get a reliable collaboration platform with a distributed redundant network that is always ready when you are. WebEx also gives you invitation-only support sessions so your support sessions remain completely private. As the proven technology leader, WebEx has been chosen by over 28,000 companies as their collaboration provider.
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