IT Support

Provide real-time IT support to employees anywhere in the world. Decrease downtime while increasing helpdesk productivity. IT support reps can perform fast fixes from anywhere in the world, without costly onsite service visits. Proactively push updates and security patches to keep computers and networks current and ready against viruses. Manage a growing distributed network while improving service levels without runaway support costs.

Remote Support

Solve more helpdesk issues in less time

Get employees back on track with fast, intelligent real-time support. Enable your reps to launch help desk sessions from anywhere. They can demonstrate functions or take action to provide immediate fixes. Respond to more requests while reducing time and money spent on travel. Use WebACD feature, included, to monitor, queue, and route all support requests for maximum efficiency.

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Extend your support capabilities with specialised applications

Remote Access

Manage desktops 24x7

Manage unattended computers, servers, or POS systems distributed over various sites or networks without relying on service visits. Perform regular maintenance – install patches and updates – from anywhere in the world. Get the most out of your systems as you improve uptime.

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System Management

Direct your resources effectively

Keep your computer systems current and protected from viruses by automating distribution of software updates to all your networked assets. You’ll never have to rely on end users to perform critical IT tasks. Maintain licensing compliance with high standards and respond quickly to audit requirements, too. Track all technological changes from one integrated console.

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