Products » WebEx Remote Access

WebEx Remote Access

Provide quality support to unattended computers anywhere in the world.


Contact us to learn about our subscription options.
Contact Sales

WebEx Remote Access
Product Features

  • Customised for the Windows OS
  • Support multiple computers – up to thousands
  • Works across firewalls
  • Drag-and-drop functionality for file transfers
  • Record, edit, and play back remote sessions
  • Comprehensive session logs
  • Built-in chat
  • Localisation for nine languages
RELATED LINKS
DATA SHEET
Learn more about WebEx Support Center Remote Access (PDF)
Cisco WebEx Support Center Remote Access makes it easy for you to view and control unattended servers, desktops, and point-of-sale systems – in real time – from your Windows platform.
Improve your remote support effectiveness
Enable your helpdesk representatives to perform remote service and maintenance task on remote systems in real time, through most firewalls – and without employee presence.
  • Create distributed remote access networks without investing in costly data transferring system hardware or dial-up modem banks
  • Keep pace with rapid changes in technology, software licensing, and regulatory issues
  • Provide proactive support during application, OS, or hardware upgrades
Optimise your resources
Troubleshoot and maintain remote computers from anywhere and cut the cost of travel.
  • Eliminate costly field visits while increasing customer satisfaction and retention
  • Implement remote access networks without investing in expensive hardware and software
  • Deploy regular updates and security patches or respond and fix problems in less time
Increase company uptime
Manage company hardware and software proactively and reduce scheduled maintenance delays.
  • Access systems securely from any web browser
  • Manage remote computers through most firewalls
  • Keep systems up and running with tools that include file transfer and application control
Rely on enterprise-grade security
Take advantage of multiple levels of security and granular access controls to ensure that access is limited to authorised personnel.
  • Set passwords at the site level, group level, or individual computer level
  • 128-bit SSL and AES encryption guarantees your support and maintenance calls are private and secure, and no data is ever stored on our servers
  • Black out the local machine’s screen for added privacy while your technical support representative is working remotely
Deliver premium support
With no need to diagnose and troubleshoot problems in person, you can ensure minimum downtime for important business applications.
  • Technicians can easily access your most important systems anywhere, anytime, from any web browser
  • Transfer files and reboot and reconnect as needed to resolve problems rapidly
  • Invite a subject matter expert to assist with complex issues, and share the same view of the desktop