IT Support

Deliver real-time IT support to distributed company employees. Minimise downtime while maximising helpdesk productivity. Perform fast fixes for users anywhere in the world, without the time and expense of onsite visits. Proactively push regular updates and security patches as preventative measures, too. Get a total support solution that will keep your business systems current and operating at peak efficiency.

Remote Support

Solve remote helpdesk issues in real time

Reduce company downtime with fast, intelligent IT support that can be deployed to anyone, anywhere. Helpdesk reps can launch support sessions right from their desk, then demonstrate functions or take action to provide immediate fixes. Use the WebACD feature, included, to monitor, queue, and route all support requests for maximum efficiency.

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Extend your support capabilities with specialised applications.

Remote Access

Support unattended computers, POS systems

Manage thousands of unattended computers, servers or POS systems distributed over various sites or networks without relying on service visits. Perform regular maintenance – install patches and updates – from anywhere in the world. Increase uptime and get the most from your investment in these systems.

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System Management

Direct your resources effectively

Keep your computer systems current and protected from viruses by automating distribution of software updates to all your networked assets. You’ll never have to rely on end users to perform critical IT tasks. Maintain licensing compliance with high standards and respond quickly to audit requirements, too. Track all technological changes from one integrated console.

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